Frequently Asked Questions

General

1. What areas do you serve?
C&K Cleaning Services provides commercial and industrial cleaning services throughout Durham, Raleigh-Durham, Chapel Hill, Cary, Morrisville, and the greater North Carolina Triangle area.

2. What’s the difference between commercial and industrial cleaning?
Commercial cleaning typically covers offices, retail spaces, and general business facilities. Industrial cleaning addresses larger-scale, more demanding environments — warehouses, manufacturing plants, and distribution centers — often requiring specialized equipment and safety protocols. C&K Cleaning Services provides both.

3. Are you licensed, bonded, and insured?
Yes. C&K Cleaning Services carries the insurance coverage required to operate in North Carolina, and all technicians are vetted before being placed at a client site.

4. Do you offer one-time cleanings or only ongoing contracts?
Both. We offer flexible one-time services, periodic deep cleans, and ongoing scheduled maintenance — the frequency and contract length are built around your facility’s needs.

Pricing & Quotes

5. How much does commercial cleaning cost?
Pricing depends on square footage, facility type, cleaning frequency, and the specific scope of work (e.g., restrooms, break rooms, floor care). We provide a free, no-obligation quote after a brief walkthrough or consultation so you get an accurate number, not a rough estimate.

6. How do I get a quote?
Request a free quote through our contact form or by calling us directly. We’ll schedule a brief on-site or virtual assessment to understand your space and put together a proposal.

7. Do you require long-term contracts?
No. While many clients prefer ongoing service agreements for consistency and pricing, we also accommodate short-term and one-time projects.

Service & Scheduling

8. Can you clean outside of regular business hours?
Yes. We schedule cleaning before or after business hours, overnight, or at whatever time works best for your operation, so cleaning never disrupts your team.

9. How often should a commercial or industrial facility be cleaned?
It depends on foot traffic, facility type, and industry standards. High-traffic spaces (warehouses, distribution centers) often need daily or several-times-weekly service, while smaller offices may only need a few visits per week. We help determine the right frequency during your consultation.

10. Will I have the same cleaning crew each time?
We aim to keep a consistent crew assigned to your facility so they become familiar with your space and expectations, with backup staff trained to the same standard if someone is out.

11. Do you provide your own cleaning equipment and supplies?
Yes, our crews bring commercial-grade equipment and cleaning products. Consumable supplies (paper towels, toilet paper, hand soap, trash liners) can be added to your service plan on request.

12. Do you use eco-friendly cleaning products?
We offer green cleaning options for facilities that prioritize environmentally friendly products — just let us know during your quote.

Post-Construction Cleaning

13. What is post-construction cleaning?
Post-construction cleaning removes dust, debris, and residue left behind after a build or renovation — walls, floors, vents, fixtures, and windows — preparing the space for occupancy. It’s typically done in phases: a rough clean, then a detailed final clean.

14. When should I schedule post-construction cleaning?
Ideally right after the construction crew removes major debris and before the space is handed over or occupied. This ensures fine dust (drywall, insulation, sawdust) is fully removed before daily use begins.

Warehouse & Industrial Cleaning

15. What does warehouse cleaning include?
Warehouse cleaning typically covers floor scrubbing and sweeping, dust and debris removal, high-level cleaning (racking, beams, vents), restroom and break room sanitation, and trash removal — scaled to the size and layout of your facility.

16. Can you clean around active warehouse operations?
Yes. We work around your operating hours and shift schedules to minimize disruption to receiving, shipping, and staff activity.

Trust & Safety

17. Are your cleaning staff background-checked?
Yes, our team members go through a vetting process before being assigned to any client facility.

18. What happens if I’m not satisfied with a cleaning?
Contact us and we’ll address the issue promptly — whether that means a re-clean or an adjustment to your service plan going forward.